At Mise En Place Co., we have zero cancellation and refund policy; unless mentioned in SLA (Service level agreement). For online payment error or technical glitch, if any please write to us with relevant screenshots. We will ensure that we assist you in every possible manner in coordinating with the third-party (Razorpay or relevant bank or payment instrument provider) .
In case, of any ambiguity do contact your Project Manager.
You can escalate your concern to the following:
Level 1 Escalation:
info@mise-en-place.co
Level 2 Escalation:
anuj.gupta@mise-en-place.co